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Email Counselling

Email Counselling and Psychotherapy allows you to have your customized approach to feeling better – Right from your home or office!

Let’s email now.

Online Counselling, such as email counselling is a form of psychotherapy that can provide you with support and guidance through those challenging times and situations in life.

Email affords us both the chance to think through what we say and how we say it. This can lead to a more profound, insightful and careful conversation.

Online Counselling / Email Counselling can be done through your personal email. Your email is responded to by a counsellor who will provide you with a customized and holistic approach to help you find solutions to your issues of concern.

There is no need to leave your home or office!

Online Therapy is NOT suitable for mental health emergencies or crisis intervention, please dial 911 or go to your local hospital or health care facility! Please note that online communication is by its very nature subject to hacking and is not always secure.  You agree that GenesisSquared or its counselors can not be held responsible for any breach of privacy.

Who chooses online email therapy?

  • Shut-ins and those living in assisted care
  • Mobile professionals
  • Tech savy individuals
  • Those with mobility Issues
  • Busy executives
  • Existing in-person clients who are travelling
  • Those with ‘single issue’ questions or seeking coaching for life or work


Your own home or office provides:

  • Convenience
  • No travel time
  • Ability to work with a non-local therapist
  • Privacy

In todays world of advancing technology some people find it a bit easier to discuss their lives through technology. On-line e-mail therapy can be a more comfortable fit for some people.

What are online e-mail consultations?

Online consultations provide therapeutic online sessions for personal and social issues via the Web they are also called “Internet therapy”, “e-therapy”, and “cybercounselling, email therapy, e-counseling, and distance therapy.
Please note that online consultations are generally not considered a complete substitute for face-to-face sessions; however, it provides immediate assistance where help is not close by or when in-person visits are not possible.
Online consultations may not meet everyone’s needs. Because of the medium, online sessions may not be an effective means of responding to those who feel: suicidal, homicidal or have other psychiatric symptoms where physical human contact may be needed to intervene.

How effective is on-line email therapy verses in-person therapy?

Online therapy has been proven to be effective in many cases. Many issues can be discussed, and worked on in this format in the same manner as we would in-person, but through email counselling.

There are certain conditions and issues that are not suitable for online therapy such as mental health emergencies and matters of crisis.

Certain other conditions and challenges are best dealt with in-person and your therapist will address this possibility in your introductory session if necessary.

How do I initiate an email session?

Email us through our contact page.

How does the online e-mail sessions work?

For your therapist a minimum of 50 minutes is invested in carefully responding to your email. We will try to be very clear in our response, and if there is any confusion please send us an immediate and short email so we can attempt to clarify. Please put ‘CLARIFICATION’ in your subject line so your request is not debited from the number of emails purchased.
I strongly suggest you invest the same 50 plus minutes in writing your email. What you write is important!
A good rule or practice is to write your email, save it for a day, and re-read it before sending it. This process allows you time to consider the heart of what you want to say and how you want to say it in writing. This is particularly important if you are responding at a time when you are filled with emotion, or replying to my email that raised some question for you. Wanting to re-draft what you said the next day is often a sign that you are making progress.
I encourage you to use full sentence structure, and be as descriptive as you can when explain your issues and feelings. It is helpful to image that you are sitting in front of your therapist as you write.
Insert emoticons (those neat little icons that smile, laugh or cry…) to let me know how you are feeling as you write. You may also want to use square brackets “[ ]” and enter your feelings, or even body postures in here to help me get the feel of what is going on for you. Ie. [Feeling frustrated I cannot say this in person right now!] You will find if we use this process in communicating it helps us both to be clear about what we say and how we are saying it.

How often do we Email?

This is up to you, but I like to hear back from you within a few days to a week to help keep things topical and the conversation flowing smoothly. Schedule your writing time as you would any other important meeting.

In-person ‘Psychotherapy w Todd Kaufman’ Appointments are available in Toronto, Canada only.  This schedule can fill fast, and you may often be able to find a time slot in ‘VIRTUAL Psychotherapy w Todd Kaufman’ when his office times are not available.  Please check ‘VIRTUAL’ appointments f you can not find a time slot else wise

Get in touch


On the Campus of
The University of Toronto
47 Queens Park East, Toronto, ON, M5S 2C3



1-888-229-1326 (f)